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RETURNS

Rebel Lux offers an exchange only policy. We do not accept returns unless you would like to exchange for an item of the same value.
You must return your items to the address below within 10 days from the day you received your package. 
Please note that caps are non exchangeable due to hygiene reasons.
 

Rebel Lux reserves the right to reject exchanges that exceed the 10 day return period, or items which are not in the same condition in which they were received. 

 The item(s) returned must be in their original condition, which includes any tags and packaging, we do not refund the original cost of delivery. All returns will need to be sent via tracked delivery and the returns delivery fee will need to be covered by yourself.

You can send us a cancellation or exchange notice by sending an email to returns@rebellux.co.uk. Please quote your name, address, the name or a description of the Goods and your order reference number, as well as the reason for return.

Once we have received the cancellation or returns notice, we will contact you and provide details of where to return the Goods.

When we have received the item(s)  and they are deemed acceptable we issue an exchange.

All purchased products are the customers responsibility until they are returned to us.

We will not issue a exchange for products that are not received or are lost in transit.

 

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